Last updated: February 2024
Protecting your information is our priority. This Privacy Policy (“Policy”) describes how Smartpharm (“Smartpharm,” “we,” “our,” or “us”) collects and uses information collected via its website, mobile applications, forums, blogs, platform, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of Smartpharm, “Services”, “Platform”). In this Policy, “you” and “your” refer to those that visit or use Smartpharm Services.
Smartpharm is a marketplace for pharmacies offering walk-in purchase and delivery services. By using Smartpharm’s services, you consent to the data practices described in this statement.
Collection of Personal Information
Information You Provide: In this Policy, “Personal Information” means information that relates to an identified or identifiable individual. We may collect Personal Information from you (like your name, date of birth, email address, phone number, and delivery address) when you use our website as a guest or register for an account, sign up for an event or newsletter, or communicate with us such as by email or SMS (text). In order to provide you with the healthcare product delivery/walk-in services, you will need to provide us with certain medical information such as your physician’s name and address, prescription information for prescription medications/health products.
Information We Collect Automatically: We may automatically collect information about your computer or mobile device hardware and software. This information may include: your IP address, device identifier, browser type, domain names, access times, referring website addresses, and information about your activity on Smartpharm’s Services. This information is used for the operation of the Services, to maintain the quality of the Services, and to provide general statistics regarding the use of the Smartpharm Services.
Cookies and Other Technologies: Smartpharm may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through our platform(s). These Technologies are small data files that are placed on your device that allow us to record certain pieces of information whenever you visit or interact with our Services, and to recognize you across devices.
Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
A pixel tag (also known as a web beacon) is a piece of code embedded on the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
We may use Google Analytics or other analytics providers to help us understand the use of our Services. This analytics data is not tied to any Personal Information.
Our uses of such Technologies fall into the following general categories:
Operationally Necessary: We may use cookies, or other similar technologies that are necessary to the operation of our Services. This includes technologies that allow you access to our Services; that are required to identify irregular site behaviour, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as saved search or similar functions.
Performance Related: We may use cookies, or other similar technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use our Services, determine if you have interacted with our Services, determine whether you have viewed an item or link, or to improve our Services;
Functionality Related: We may use cookies, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our Services;
Advertising or Targeting Related: We may use first-party or third-party cookies to deliver content, including ads relevant to your interests, on our Services or on third-party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.If you would like to opt out of the Technologies we employ on our Services you may do so by blocking, deleting, or disabling them as your browser or device permits. Note that if you opt out of operationally necessary Technologies, the Services may not perform properly.
How Personal Information May Be Used
To Provide Services or Information Requested: Smartpharm collects and uses your Personal Information to operate its Services and deliver the information and Services you have requested, including fulfilling your prescriptions and delivering them to you. The information we collect or maintain is subject to our Notice of Privacy Practices which more specifically describes how we may use or disclose your protected health information.
Administrative Purposes: We may use Personal Information for administrative purposes, including measuring interest in Smartpharm’s Services, developing new products and Services, ensuring internal quality control, verifying individual identity, preventing potentially prohibited or illegal activities, and enforcing our Terms and Conditions.
Marketing Smartpharm Services: We may use Personal Information to provide you with materials about offers, products, and Services that may be of interest to you, including new content or Services. We may provide these materials by phone, postal mail, email, or other means as permitted by law. You may opt out of Smartpharm using your Personal Information for marketing purposes by following the opt-out instructions below.
Anonymous and Aggregated Information:We may use Personal Information and other information to create anonymized and aggregated information. Anonymized and aggregated information may be used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services, to help us optimally deliver our existing Services or develop new Services, conduct research or internal analysis, or any other legally permissible purpose. Anonymized or aggregated information is not Personal Information and is anonymized or aggregated in a way that is designed to prevent anyone from identifying you.
How Personal Information May Be Shared
Service Providers:Your Personal Information may be accessed and used by our service providers who are working with us in connection with the operation of our Services. These service providers may have access to your Personal Information only to the extent necessary to perform services on our behalf and are obligated not to disclose that information or use it for any other purposes.
Payment Processors: Smartpharm uses third-party payment processors. In order to process payments, these third-party processors may gather and transmit your data to and/or from financial institutions. By using our Services, you grant Smartpharm and these payment processors the right, power, and authority to act on your behalf to access and transmit your Personal Information and financial information to and/or from the relevant financial institution.
To Protect Us or Others and as Required by Law: Smartpharm may disclose your Personal Information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Smartpharm or the site; (b) protect and defend the rights or property of Smartpharm; and, (c) act under exigent circumstances to protect the rights, property, or personal safety of users of Smartpharm, or the public.
Merger, Sale, or Other Asset Transfer:We may transfer and/or provide information about our users in connection with a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, or other situation where user information would be transferred as one of our business assets.
Data Retention and Deletion: Smartpharm retains Personal Information for as long as you use our Services or as necessary to fulfil the purposes for which the information was collected, provide our Services, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, comply with pharmacy regulations, enforce our agreements, and comply with applicable laws.
Security of your Personal Information:We employ administrative, physical and electronic measures designed to protect your information from unauthorized access. However, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your Personal Information is compromised as a result of a breach of security, we will notify you, as required by applicable law.
Changes to this Privacy Policy:Smartpharm may update this Privacy Policy to reflect company and customer feedback. If the changes materially alter how we use or treat your Personal Information, we will notify you by email to the primary email address specified in your account and/or through a notice on Smartpharm’s website home page. Smartpharm encourages you to periodically review this Policy to be informed of how Smartpharm is protecting your information.
FURTHER INFORMATION
For further information please contact us through any of the following:
Telephone: +234 808 380 8056
Inquiries: info@smartpharm.net